An estate agency is set to replace its Cockermouth office with an online service.

H&H Land & Estates is shifting from its traditional high street presence to a hybrid model.

The firm said its decision reflects and embraces the changing needs of the market and the potential of digital technology.

This change will enable their professionals to come directly to customers, combining the benefits of personal service and online convenience.

Despite the transition to an online model the H&H Land & Estates team will remain the same, headed by Anya Caine - a Cumbria native who has more than 28 years of experience in both traditional and digital property sales.

Ms Caine said: "For the great majority of our clients and customers, online and digital technology has become the quickest and most convenient way to access goods and services, and this includes property.

“We want to blend tradition with technology, to make sure every client receives the attention and care they deserve on their journey to finding their dream home."

The property and lettings team will work remotely, supported by the company’s specialist property hubs across northern England.

Technological innovations will allow the agency to offer vendors, purchasers, landlords, and tenants online processes that will speed up transactions.

Ms Caine continued: "We'll provide one-to-one support in the client’s own property at a time that suits them, providing valuations and conducting viewings whenever required.

“Covid has hugely accelerated the development of online document processing, and the growing acceptance of digital signatures on electronic forms, which allows all parties to complete paperwork without the need to visit an office.

"This helps to make transactions much faster and easier, and also more environmentally sustainable, which is an increasingly important factor particularly for the younger generation of clients."

She said the "quality of our service" will remain "at the heart" of the new model.

She added: "Traditional high street office has taken a backseat to a more flexible, digital, and client-centric approach.

"Property sales, letting and estate agency is fundamentally all about people.

“In transitioning to a hybrid offering we are being progressive and flexible and redefining our property and lettings service to meet the changing needs of the market.

"It is about making it future fit, whilst still retaining the best of the traditional expertise, knowledge and support our clients value."