A Cumbrian building society has created a new role to help modernise the business to a further degree. 

The Cumberland Building Society have constructed a new post of chief information officer and have appointed a leading innovator in the finance world to the role, Ian Stacey.

Ian Stacey will be responsible for the strategic planning around The Cumberland's major investment programme in digital technology.

Ian, who comes with 36 years’ of experience in banking and finance transformation with organisations including Barclays, EY and KPMG, will be responsible for leading the technology and data agenda at The Cumberland and will help to deliver its major investment programme in digital technology and transformation.

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Mr Stacey said: "When I first spoke with The Cumberland's Chief Executive, Des Moore, I really liked his energy and enthusiasm for taking the business to the next stage of its evolution.

"A transformation of this scale requires complete commitment from whole organisation and to know the board and executive are leading from the front, making this The Cumberland’s number one priority, is exactly the kind of leadership team I want to join.

"Most financial services companies can't do what The Cumberland is proposing because the scale is too big or the transformation is too complex requiring them to take components out of their spaghetti of technology and gradually replace them. It takes them longer or they may just digitise part of the bank. So to hear Des talk about this complete transformation and to find a company willing to do that is really exciting," he said. 

The improvement of technology hopes to streamline The Cumberland website and mobile app, allowing for smoother accessibility when it comes to the customers. 

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The soon-to-be adopted system will also allow for Cumberland employees to streamline tasks such as mortgage applications, ultimately speeding up the processing time for patrons. 

"For me getting the proposition right is all about customer service. A Which survey showed recently that The Cumberland, together with a number of the new digital banks, are out-performing by multiples their larger counterparts like Barclays and HSBC on customer service.

"I have tested some of the digital banks customer service propositions and they are certainly better than many of the traditional banks and building societies but The Cumberland is streets ahead.

"If we can get the tech proposition right, add this to the excellent customer service we already offer and build on this by giving people the right tools then we will have a phenomenal opportunity to elevate our reputation and performance to even higher levels. This is a very exciting time for The Cumberland, its customers and colleagues," he said. 

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