A mortgage adviser voted ‘cool as a cucumber’ by colleagues has been promoted in recognition of his expertise and experience in supporting mortgage clients.

Tom Graham from Carlisle has been promoted to Senior Mortgage Adviser at Stan Sherlock Associates, the Cumbrian family-run financial planning firm, where he has worked for 8 years.

Tom has developed a reputation for delivering excellent service to a huge number of clients as he helps them to achieve the right mortgage offer for their needs.

Clients have praised Tom for his calm and reassuring manner during what can be a stressful process for those seeking a mortgage to buy a home or to remortgage an existing property.

The wider Stan Sherlock Associates team regularly turn to Tom for advice and practical support with their own mortgage cases and rely on his cool and considered approach to problem solving.

Bobby Sherlock, Director and Practice Principal said: “Tom deals with large numbers of mortgages but treats everyone as if they’re his only client.

He takes the time to ensure his clients understand complicated financial issues and provides options about the right action for them.

He has a huge amount of experience and there are very few problems that he hasn’t already successfully dealt with.

He readily shares his knowledge with our wider team, improving everyone’s mortgage success record.”

Speaking about his approach to client care, Tom Graham said: “I enjoy spending time getting to know my clients to understand their aspirations and individual circumstances and working through any issues.

"Even if someone has previously been unable to secure a mortgage offer, I may be able to help.

“At Stan Sherlock Associates, we work closely with a large number of providers, understanding the different lending criteria that applies to each and speaking to them directly to resolve issues on a client’s behalf.

“On the rare occasion that a client can’t access a mortgage at this time, I can offer advice and guidance about what action they can take to ensure a successful application in the future, such as practical ways to improve their credit rating, reducing levels of debt or better presenting information about their earnings.

“I also recommend that all homeowners regularly review their current mortgage with the help of an experienced adviser, to see if a remortgage offers a more cost-effective solution for their needs.”

In his leisure time, Tom enjoys socialising with family and friends and has an impressive vinyl record collection which he listens to at home in Carlisle.

He also plays rugby for Carlisle Rugby Club and has recently taken up golf.

For more information about Stan Sherlock Associates, please contact the team on 01228 598821 or visit stansherlock.com.