CARLISLE company H&H Insurance Brokers has won a Feefo Gold Service award,

This is an award created by Feefo - an online customer review site - to recognise firms which have been rated highly by customers.

The prize has been described by H&H - based in Rosehill and with an office in Durham - as "a badge of honour".

It qualified for the award by collecting at least 50 reviews between January 1st 2016 and December 31st 2016, and achieving a Feefo service rating of between 4.5 and 5.0.

John Noone, managing director said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.

"We’ve been working hard to ensure that our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016. We’re looking forward to another successful year ahead.”

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first,” added Andrew Mabbutt, the chief executive of Feefo.

His company works with more than 3,000 businesses around the UK.